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Topic: Service Delivery X
2015
Service Delivery Review: A How To Manual for Local Government (2nd edition)
This 2nd edition of the Manual brings together advice, toolkits and templates to help councils regardless of size with assessing the services they provide for local communities. The Manual meets an increasing need from within the sector for practical guidance in undertaking service delivery reviews that are consistent with current local governance practice and processes.
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Published: 30/06/2015
Program: Innovation and best practice
Download (4.22 MB)Why Local Government Matters: Summary Report 2015
Why Local Government Matters is a major piece of social research on community attitudes to local government. This summary document outlines the key research findings of the project.
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Published: 17/06/2015
Download (708.99 KB)Why Local Government Matters: Full Report 2015
Why Local Government Matters is a major piece of social research on community attitudes to local government. The research aims to better understand how and why the activities of local governments, and their roles in society are valued by communities.
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Published: 17/06/2015
Download (3.67 MB)2014
Food Safety Strategy Template
A customisable template for councils developing a food safety strategy. It is a product of the ACELG research project Food Safety: Maximising impact by understanding the food business context.
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Published: 27/02/2014
Program: Research and Policy Foresight
Download (67.64 KB)Food Safety Strategy Template: Supporting information
This companion document to the ACELG report Food safety: Maximising impact by understanding the food business context, has been developed to provide additional information, guidance and examples/case studies that will assist local government staff construct a template for developing a food safety strategy for their council.
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Published: 26/02/2014
Program: Research and Policy Foresight
Download (1.06 MB)Food Safety: Maximising impact by understanding the food business context
This research project involved focus groups or interviews with food business operators and young food handlers to explore their food safety understanding, attitudes, practices and the organisational culture in which they participated. The research concluded that local governments need to adopt a holistic approach to food safety that considers all factors that influence food safety outcomes, and a customisable food safety strategy template and accompanying guidelines have been developed to assist local governments implement such an approach.
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Published: 26/02/2014
Program: Research and Policy Foresight
Download (1.14 MB)2013
The Role and Future of Citizen Committees in Australian Local Government
This paper explores the role and future of citizens` committees as vehicles for sustained community engagement, and how their function might be strengthened in view of Australian and international research. The research highlights the importance of integrating citizen committees into community governance approaches to ensure their democratic potential is realised, and the valuable role well-managed and adequately resourced citizen committees can play in local governance.
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Published: 19/09/2013
Program: Research and Policy Foresight
Download (4.35 MB)Learning as a Driver for Change
Explores how learning partnerships between councils, their communities and learning organisations can help improve social outcomes, build community capability and strengthen community governance. More information
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Published: 03/06/2013
Download (1.52 MB)Learning Communities Framework
Accompanying resource to the Learning as a Driver for Change research report.
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Published: 03/06/2013
Download (860.24 KB)Community Wellbeing Indicators: Measures for Local Government
This paper outlines key research and initiatives around community wellbeing indicators, and includes a `community wellbeing indicators survey template` that can be adapted for use by local governments nationally to measure, analyse and assess the progress of community wellbeing.
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Published: 01/05/2013
Program: Research and Policy Foresight
Download (1.03 MB)Social Enterprises and Local Government: A Scoping Study
This scoping study explores the relationship between social enterprises and local governments with a particular focus on the Australian experience. The paper outlines current knowledge about local governments in Australia and overseas working with social enterprises to achieve collaborative place-based solutions to current challenges facing communities. Project information
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Published: 06/03/2013
Download (1015.45 KB)2012
Service Delivery Reviews in Australian Local Government
The paper assesses the level of maturity of formal service review processes used in a variety of councils and the outcomes achieved, and makes recommendations on how such processes can be supported and enhanced in the future.
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Published: 31/07/2012
Program: Research and Policy Foresight
Download (4.3 MB)Local Government Service Delivery to Remote Indigenous Communities
This report presents the findings of the first phase of an investigation into models for the funding and delivery of local government services in remote Indigenous communities in Australia.
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Published: 22/05/2012
Program: Rural-remote and Indigenous Local Government
Download (1.87 MB)Role and Expectations of Rural-Remote and Indigenous Local Government
This report includes: A profile of rural-remote and Indigenous councils, highlighting factors that impact on local capacity; a review of background information to identify federal, state and community expectations and issues from discussions with stakeholders; and identification of further actions and research.
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Published: 14/02/2012
Program: Rural-remote and Indigenous Local Government
Download (820.88 KB)Options for a Local Government Framework for Measuring Liveability
This research maps current research and thinking on the state of community liveability indicator development across Australia.
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Published: 08/02/2012
Program: Research and Policy Foresight
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